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Type of contact

Organisation and address





Police, Fire and Ambulance

Call police, fire or ambulance in life threatening or emergency situations from any phone
Emergency for hearing impaired Police, Fire and Ambulance Text based phone service for hearing impaired ONLY

Emergency warnings and incident advice

Vic Emergency Website Vic Emergency is an online site that provides advice and help for emergencies, including flood and fire, as well as preparation and relief advice on many other incidents.
National Relay Service All contact organisations listed If you are deaf, hard of hearing or have a speech impairment, contact the resources listed through the National Relay Service.



Country Fire Authority (CFA) Victoria Headquarters

The CFA website has information on fire warnings and restrictions, planning and preparing for fire, volunteering for the CFA, news, media and fire safety information specially designed for kids and schools.
Bushfire Information


The Victorian Bushfire Information Line provides information during and after major bushfire incidents. It also offers information to help householders, landowners and small business reduce bushfire risk.
Local fire safety information My CFA My CFA provides local fire safety information and about community meetings and neighbourhood safer places.
Planned burns Department of Environment, Land, Water and Planning (DELWP) Updates on planned burns now and in the next 10 days
Fire information and resources

Metropolitan Fire Brigade


HQ:456 Albert St, E Melbourne, 3002


Southern and Eastern District Office, 100 Atherton Rd, Oakleigh

The MFB provides emergency services, education, resources and campaigns for residents and schools; also consulting and training for business and local government in metropolitan Melbourne.
WEATHER - storm, flood, heatwave      
Weather warnings and information Bureau of Meteorology (BoM) BoM provides current weather warnings regarding rain, flood and temperatures for river, coastal and marine areas, as well as information on climate outlooks and past weather.
Flood and storm preparation information and resources SES Victoria State Emergency Service The Victoria State Emergency Service (VICSES) is the control agency for flooding and storm damage in Victoria, responsible for planning ahead of floods and managing responses to flood and storms.
Heatwave information Victorian Government Health Information (Heatwave) The Department of Health provides a range of helpful information and resources to educate individuals and communities about the effects of extreme heat on human health.
Broad scope of land, water and environment information and resources Department of Environment, Land, Water & Planning (DELWP) Victoria The Department of Environment, Land, Water and Planning is responsible for: fire and emergencies; local government; property and land titles; environment and wildlife; planning; water; and parks, forests and Crown land.


Information and resources about water use and management around greater Melbourne Melbourne Water Caretakers of Melbourne’s water catchments, drinking water, sewage, waterways and major drainage systems. They provide a broad range of water services for the greater Melbourne area including supplying, treating and recycling water, protecting rivers and creeks, managing flood and storm water, information and education on water and on liveability and the environment.
Education and resources about efficient water use in your region

South East Water


101 Wells Street Frankston

Vic 3199

SE Water is a statutory corporation which provides water, sewerage and recycled water services to residential, industrial and commercial customers in your region.  It also provides community programs and education about water such as how to check for leaks and games for children.

Insurance providers Insurance Council of Australia

The Insurance Council of Australia (ICA) is the representative body of the general insurance industry in Australia.

The ICA's FIND AN INSURER referral service helps find general insurers offering particular products.